About This Job
Vianaar Homes
Location: New Delhi, Delhi, India
Work Mode: On-site
Industry: Real Estate
Job Description
Role overview
We are looking for a dynamic Associate - Sales (Presales) to support our sales team by managing inbound leads, engaging with prospective clients, and delivering a high-quality first customer interaction.
The role involves qualifying leads, understanding client requirements, coordinating site visits, and ensuring a hospitality-driven customer experience. This position offers strong exposure to luxury real estate sales and customer relationship management.
Key Responsibilities
Handle inbound customer inquiries via phone, email, and digital channels.Qualify and screen leads based on interest, requirements, and buying potential.Provide detailed information about Vianaars holiday homes, projects, and brand philosophy.Schedule site visits and virtual meetings and coordinate with Sales Managers.Support sales and marketing campaigns by following up on generated leads.Ensure excellent hospitality and customer experience in all interactions.Maintain accurate records of customer interactions in CRM / lead management systems.Gather customer feedback to improve communication and engagement strategies.Assist in preparing MIS reports and dashboards to track lead status and conversions
Key Result Areas & Outcomes Expected from the Role
Lead Management
- Timely response to inbound leads and inquiries.
- Accurate qualification of leads based on defined parameters.
Customer Engagement
- Delivery of exceptional customer interactions at first touchpoint.
- Effective communication of brand story and value proposition.
Conversion Support
- Successful scheduling of qualified site visits for the senior sales team to convert maximum calls to VC
- Ensure Improved lead-to-visit conversion ratio by only qualifying quality leads
Technology & Data Management
- Complete, accurate, and updated customer records in lead hero.
- Generation of insights from customer data for better targeting
Job location- Okhla Phase 3, New Delhi
