Sales Associate

Location: Mumbai / Pune

Working Hours: 10:00 AM – 7:00 PM

Working Days: 6 days a week

Compensation: ₹1.8 – ₹3.6 LPA + Performance Incentives

Website: www.unionliving.in

About Union Living

Union Living is a fast-growing co-living brand managing 2000+ beds across Mumbai and Pune. We provide fully managed living spaces designed for students and young professionals, focused on comfort, convenience, and community-driven experiences.

We are looking for enthusiastic and customer-focused individuals to join our team as Reservations Executives.

Role Overview

As a Reservations Executive, you will be responsible for handling customer inquiries, assisting prospective residents with property information, and coordinating property visits. You will work closely with the Business Development team to ensure a smooth customer journey from inquiry to visit scheduling.

Key Responsibilities

Lead Management & Communication

• Handle inbound and outbound customer calls and inquiries
• Share information about property availability, pricing, and facilities
• Conduct regular follow-ups with prospective customers
• Coordinate and schedule property visits

CRM & Reporting

• Update customer interactions and lead status in CRM systems
• Maintain accurate records of inquiries and visit schedules
• Support reporting related to lead management and conversions

Coordination & Support

• Work closely with the Business Development team for smooth lead handovers
• Assist with visit coordination and customer communication
• Ensure timely responses and professional interaction with customers

Customer Experience

• Deliver a positive and professional customer experience on every interaction
• Address basic customer concerns and provide relevant assistance
• Represent the brand professionally across all communication channels

Requirements

Experience

1–3 years of experience in customer service, reservations, telesales, or related roles preferred

Skills

• Good communication skills in English and Hindi
• Comfortable handling customer conversations and follow-ups
• Basic knowledge of CRM tools and MS Excel/Google Sheets
• Strong coordination and organizational skills

Additional Requirements

• Must have access to a personal phone and laptop
• Open to reporting to different Union Living properties within Mumbai/Pune if required

What We Offer

• Opportunity to work with a growing startup in the co-living industry
• Exposure to customer lifecycle management and sales coordination
• Performance-based incentives and growth opportunities
• Collaborative and dynamic work environment