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Sales Associate Manager

10-15 Years

This job is no longer accepting applications

Job Description

Job Title:

Sales Associate Manager

Location:Hyderabad & Noida

Experience: Minimum 10 years

Skills:

Sales coaching or management within a contact center environment.

Expertise in upsell and cross-sell strategies in customer care contexts.

Campaign management and incentive program development.

Proficiency in CRM software and sales performance management tools.

Job Description:

Key Responsibilities:

1.Upsell and Cross-Sell Strategy:

  • Analyze customer interactions to uncover upsell and cross-sell opportunities.
  • Develop and implement sales strategies to boost performance within inbound care teams.

2.Sales Campaign Management

  • Design, launch, and oversee targeted sales campaigns to drive revenue.
  • Track campaign success and provide actionable recommendations for optimization.

3. Incentive Program Development:

  • Create and manage incentive programs to encourage team members to exceed targets.
  • Evaluate program effectiveness regularly and implement necessary adjustments.

4. Performance Governance:

  • Monitor sales performance metrics to ensure alignment with company standards.
  • Generate detailed performance reports, identifying trends and areas needing improvement.

5.Training and Development:

  • Conduct regular training and workshops to enhance team sales skills.
  • Offer ongoing coaching and constructive feedback to improve individual and team outcomes.

6.Collaboration and Communication:

Partner with management to align sales initiatives with business objectives.

Cultivate a collaborative atmosphere to promote knowledge sharing and best practices.

Qualifications:

  • Proven track record in sales coaching or management roles, ideally in contact center settings.
  • Strong grasp of upsell and cross-sell strategies tailored to customer care environments.
  • Excellent communication and motivational skills.
  • Analytical approach to interpreting data and making informed decisions.
  • Experience in sales campaign management and creating incentive programs.
  • Proficient in CRM software and sales performance tools.
  • Compensation:

More Info

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 104763007

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