Sales Associate

SENIOR SALES ASSOCIATE – JEWELLERY RETAIL
Job Summary

Cosmos Diamonds is seeking experienced and customer-focused Senior Sales Associates to drive sales and deliver an exceptional in-store experience. The ideal candidate will be responsible for engaging with customers, understanding their requirements, showcasing jewellery collections, achieving sales targets, and building long-term customer relationships. This role requires strong sales acumen, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities

• Welcome and assist customers visiting the showroom.

• Understand customer needs and recommend suitable jewellery products.

• Drive sales through effective product presentation and customer engagement.

• Achieve individual and store sales targets consistently.

• Build and maintain strong customer relationships to generate repeat business and referrals.

• Follow up with customers regarding purchases, special occasions, and new collections.

• Handle customer queries and concerns professionally.

• Maintain thorough knowledge of products, pricing, and ongoing promotions.

• Ensure showroom displays and merchandise are presented as per company standards.

• Support inventory management, stock verification, and daily store operations.

• Coordinate with team members to ensure a seamless customer experience.

• Maintain accurate records of customer interactions and sales activities.

Desired Candidate Profile

• 2–8 years of experience in jewellery, luxury retail, apparel, lifestyle, or premium retail sales.

• Proven track record of achieving sales targets.

• Strong communication, negotiation, and interpersonal skills.

• Customer-centric approach with excellent relationship-building abilities.

• Well-groomed, confident, and professional in appearance.

• Ability to work in a fast-paced, target-driven retail environment.

• Experience in jewellery retail will be preferred.

Key Skills

• Retail Sales

• Jewellery Sales

• Luxury Retail

• Customer Relationship Management

• Client Engagement

• Sales Target Achievement

• Upselling & Cross-selling

• Customer Service

• Relationship Building

• Store Operations

• Product Presentation

• Retail Store Management

• Inventory Coordination

• Communication Skills

• Team Collaboration