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Amazon Business (AB), Amazon's B2B marketplace offering is a USD 20B business present in the nine countries of US, Germany, UK, France, Italy, Spain, Japan and Canada. AB launched in India in October 2017 and has fast become the largest aggregator of GST-enabled selection for business customers in India.
AB India's vision is to be the destination for all businesses in India to find, discover and buy for all their business needs.
To be successful in this role you will have superior communication, analytical, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously, taking full control and responsibility for achieving business objectives.
Specific responsibilities include the following:
. Understand post conversion customer journey and be able to end closure its functions and benefits to external audiences.
. Implement end-to-the-customer journey from order placements to handling customer escalations & delivery experience through detailed shipment reports followed by payment closures.
. Work across key internal stakeholders to set priorities and develop account relationships and customer retention.
. Track and report performance using appropriate metrics. Achieve productivity and customer satisfaction targets
. Engage with internal and external customers/teams to improve products and business processes.
. Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships.
. Work closely with customer advisors at interested sellers to successfully negotiate deals and help in onboarding.
Key job responsibilities
. Prospect and acquire ENT Customers to buy from AB
. Engage with key customers in focus industry segments to enable and drive a consistent buying behavior on AB measured by their frequency, volume and value of purchases
. Work with managed accounts to understand their requirements and drive adoption of relevant features/benefits
A day in the life
1) Order Placements
. Review and process all customer orders within the defined SLA timelines
2) Payment Closure Adherence
. Follow up with customers on outstanding payments within the stipulated timelines
3) Customer Escalation Closure
. Acknowledge and respond to customer escalations within the defined response window
4) Reporting Adherence
. Submit all daily, weekly, and periodic reports on time as per the reporting calendar
5) Other Customer Onboarding Tasks include - PBI, Vendor registration, Quote request, DP Setting etc.
- Bachelor's degree
- 2+ years of sales experience
- Bachelor's degree in marketing, communications, business, or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 146570607
