Our Story:
We're essentially building Sephora for jewelry. Tanzire is India's first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We're reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growthincluding offline expansion and a stronger omnichannel presencewe're looking for a Store Manager to join our our team into its most exciting chapter yet.
We're looking for a dynamic, style-savvy Sales Associate to assist in our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store's success.
Role Purpose:
At Tanzire, our sales associates are like stylists, you are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Tanzire's brand vision and values both with your team and with every customer you meet.
What You'll Do
- Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
- Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
- Educate our customer on Tanzire's brand story and stay informed and knowledgeable on all of our products, latest launches, specialized services, care instructions
- Work on a team of motivated and collaborative people who are unified by our corporate mission
- Champion Tanzire's core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
- Assist in efficiently transacting customers with accuracy and diligence
- Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online to offline purchases and vice versa
- Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
- Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
What You'll Bring
- An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
- Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
- An ability to learn and retain relevant product knowledge to suggest and style for our customers
- Is able to think critically and solution in the moment to deliver on customer and business needs effectively
- An ability to meet and exceed key performance indicators including SPH, Conversion, AOV
- Ability to pay attention to customer feedback, trends and shares insights with management
- Great attention to detail, and a highly organized working style and strong sense of initiative,
- Ability to work on the sales floor for extended periods of time.
- History of successfully participating in and contributing to a positive team working environment
