Technical & Sales Coordinator – International Markets
Role Objective
To provide sales and technical coordination support to the international sales team, ensuring timely preparation of sales orders, technical documentation, compliance submissions, proposals, and customer responses, particularly for data center and high-specification projects.
The role will act as a bridge between sales, technical, production, and customers to ensure smooth execution of international opportunities.
Key Responsibilities
Sales Order Management & coordination support
- Provide end-to-end coordination support to the international sales team.
- Ensure accurate and timely processing of sales orders.
- Track order processing and coordinate with materials & logistics teams for delivery timelines.
- Follow up with internal teams to ensure timely response to customer inquiries.
Technical Support to Sales Team
- Prepare and manage technical documentation for project submissions, tenders, and customer requirements, including compliance documents, product specifications/datasheets, drawings, and BOQs.
- Support the sales team in responding to consultant queries, technical clarifications, and documentation requirements.
- Coordinate with technical, quality and production teams to obtain necessary technical inputs, clarifications, and supporting documents.
- Assist in preparing technical presentations and documentation for consultants and customers to support project approvals and sales discussions.
Documentation and Knowledge Management
- Maintain a central repository of technical documents, certifications, and compliance data.
- Update and maintain product technical libraries for international markets.
- Develop standardized templates for technical submissions and documentation.
Cross-Functional Coordination
- Act as a coordination point between sales, technical, production, and quality teams.
- Ensure accurate communication of customer technical requirements internally.
- Assist in resolving technical queries during project execution stages.
- Develop standard technical submission packages for key industries
Qualification Requirements
- Bachelor's Degree in Engineering (Mechanical / Civil / Electrical) or a related technical discipline.
- 4–5 years of experience in technical coordination, application engineering, or technical sales support.
- Experience in documentation-heavy industries such as construction materials, infrastructure products, data centers, or engineering solutions will be preferred.
Key Skills & Competencies
Technical Skills
- Strong understanding of technical documentation and compliance requirements.
- Ability to read and interpret technical drawings and specifications.
- Knowledge of product specifications, standards, and certifications.
Functional Skills
- Excellent documentation and organizational skills.
- Strong attention to detail.
- Ability to handle multiple projects and deadlines simultaneously.
Personal Attributes
- Sharp, proactive, and fast learner.
- Strong analytical and problem-solving ability.
- Customer service orientation.
- Strong team collaboration skills.
Communication Skills
- Good written and verbal communication.
- Ability to interact with international customers, consultants, and internal teams.
Expectations from the Role
- Improve response time for international sales and technical inquiries.
- Strengthen technical credibility with consultants and customers.
- Provide structured support to the international sales team.
- Improve quality and consistency of technical submissions.
- Enable the sales team to focus more on business development and market expansion.
