Sales And Service Specialist

Company Description Hailstone Innovations Pvt. Ltd. is a leading machine manufacturer and EPC service provider delivering process solutions to mining and aggregate industries worldwide, supplying crushing, screening, washing, and conveying equipment across the globe. The company began over two decades ago as Multitech Engineering in Thrissur, Kerala, and has grown into a multi-facility organization branded as Hailstone Innovations, with a state-of-the-art manufacturing plant in Palakkad serving Indian and global markets. Hailstone operates its own design and development center, three manufacturing and assembly plants, and dedicated service, support, sales, and marketing teams, with around 300 team members. Having successfully completed approximately 250 projects and installations across India, Hailstone has become one of the largest manufacturers of jaw and cone crushers. The company focuses on continuous improvement and advanced R&D to deliver high-quality, efficient machines that reduce production costs, increase process safety, minimize downtime, and meet environmental and engineering standards.
Role Description The Sales and Service Specialist is a full-time, on-site role based in Kerala, India. This role is responsible for managing customer relationships, handling inquiries, and providing after-sales service support for Hailstone's equipment and solutions. The specialist will coordinate sales activities, prepare proposals, assist in negotiations, and support the implementation and commissioning of equipment at customer sites. Daily tasks include resolving service issues, ensuring timely maintenance coordination, documenting customer feedback, and working closely with internal teams such as engineering, production, and service to deliver high-quality solutions. The role also involves conducting product demonstrations, providing basic training to customers on equipment usage and safety, and contributing to continuous improvement in customer satisfaction and service processes.
Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and internal teams.
• Customer Service skills focused on issue resolution, relationship management, and long-term client support.
• Sales skills with the ability to identify opportunities, present solutions, and assist in closing deals.
• Training skills to deliver basic product and safety training sessions to customers and operators.
• Sales Management skills to support planning, reporting, and coordination of regional sales and service activities.
• Relevant experience in industrial equipment, mining, aggregates, or engineering solutions is highly beneficial.
• Ability to work on-site at customer locations, travel within the region as needed, and collaborate with cross-functional teams.
• Diploma or degree in Engineering, Business, or related field preferred; equivalent practical experience will be considered.
• Proficiency in MS Office and basic CRM tools, with strong organizational and problem-solving abilities.