Selected Intern's Day-to-day Responsibilities Include
- Pipeline management: Track and update inbound leads in our CRM, keep stage movements and notes current, and flag leads that need follow-up
- Demo support: Help prepare demo materials, coordinate scheduling with prospective merchants, and log outcomes after each call
- Onboarding assistance: Support new merchants through onboarding, collecting required documentation, tracking placeholder fields (business ID, registered address, eligible websites), and ensuring commercial agreements are complete
- Pricing and proposals: Help adapt pricing templates for prospective merchants, including researching competitor fee structures to inform positioning
- Merchant support: Assist with first-line responses to merchant queries on disputes, chargebacks, and account questions, escalating complex cases appropriately
- Outreach: Support cold outreach campaigns (research, list-building, drafting) targeting relevant merchant segments
- Reporting: Help pull and organize basic performance metrics (demo completion rates, pipeline stage breakdowns) for team reviews
About Company: Global Merchant of Record solution to help digital businesses launch and accept payments across 190+ countries.
