Company Description
America & Beyond is a boho luxe fashion label that offers handcrafted bohemian fashion made for the creative, free-spirited individual. With an inspired blend of contemporary western silhouettes and artisanal craftsmanship, our vibrant clothing and handbags are exceptional. Each offering has a uniquely global appeal with local, handmade charm.
Role Description
This is a full-time remote role. As a Sales and Customer Support Manager at America & Beyond, you will be responsible for enhancing our sales and customer support operations.
This role requires working in US time zones (5:30pm IST - 2:30 am IST) Monday to Saturday
Key Responsibilities:
- Make calls to potential customers and convert them to customers
- Upsell and Cross sell product catalogs to wholesale buyers. Completing orders, and answering questions around products
- Manage customer support emails from support email id
- Assisting sales team for support
- Manage existing customers from wholesale accounts of America and Beyond
- Handle and resolve customer inquiries and complaints efficiently via email, phone, and social media, with a focus on Shopify-related issues
- Coordinating product linesheets, presentations and product catalogs
- Monitor and analyze customer feedback and support metrics to identify areas for improvement
- Collaborate with other departments like production and shipping to address customer concerns and improve overall customer satisfaction
- Maintain a thorough understanding of our products and services to provide accurate and helpful information to customers
- Helping customers with wholesale signups and ensuring timely follow ups
Qualifications:
- Willingness to work in US time zones (5:30pm IST - 2:30 am IST)
- Has experience with pitching US clients and familiarity with its support and administrative functions
- Attend weekly meetings with higher management (2-3 weekly meetings)
- Fluent English is mandatory
- Excellent communication and interpersonal skills
- Ability to create reports regarding sales and customer support data.
- Strong problem-solving abilities and a customer-centric mindset
- Ability to work independently in a remote environment and manage a distributed team
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