- International voice- Sales & Renewals process
- Client- US non-tech client.
Other details:
- Excellent communication skills required
- Experience International sales voice process US Process is mandatory
- Customer handling experience needed
- Must be flexible to work US shifts and rotational offs
- Job location: Chennai (at TechM office)
- Work Mode- WFO
- Experience: 2+ years
- Immediate joining required
- Selection process: 1 Technical screening, 2 Client interview -virtual
Job Description:
Criteria: -
Job Description:
Key Responsibilities of the Renewals Representative Role:
- Manage end-to-end customer renewal processes for assigned pipelines.
- Engage proactively with customers to ensure timely contract/subscription renewals.
- Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.
- Work cross-functionally with internal teams (Account Executives, Customer Success, CX BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.
- Identify potential churn risks and act swiftly to mitigate them.
- Maintain accurate renewal data in SFDC and track performance metrics.
- Identify and route upsell/cross-sell opportunities to the appropriate teams
