Job Summary:
We are looking for a Sales Account Manager to join our team. The role involves managing and growing client accounts, developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
- Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.
Strategic Account Planning:
- Develop and execute customized account strategies aligned with client goals and company objectives.
- Regularly assess account health and identify opportunities for growth and optimization.
Contract Negotiation & Management:
- Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
- Manage renewals and renegotiations to maintain sustainable client partnerships.
Customer Satisfaction & Support:
- Address client issues promptly to ensure timely resolution and satisfaction.
- Gather feedback to improve service delivery and ensure continuous client success.
Collaboration with Internal Teams:
- Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
- Provide internal teams with valuable insights and feedback to enhance client experience.
Sales & Revenue Growth:
- Identify opportunities to grow accounts through up-selling and cross-selling.
- Develop strategies to drive account expansion and meet sales targets.
CRM Management & Reporting:
- Maintain accurate client records and track sales activities using CRM software.
- Generate regular reports to track performance, sales pipeline, and account health.
Requirements:
- Bachelor's degree in Business Administration or related field.
- 3+ years of experience in sales or account management.
- Effective communication and negotiation skills.
- Analytical skills to identify customer needs and develop solutions.
- Strategic account planning experience.
- Sales skills to close deals and meet targets.
- Proficiency in CRM software.
