Job Description
Job Description: SailPoint IdentityNow Engineer (SME)
Core Skills
- Design and implement workflows for user Joiner/Leaver/Mover events.
- Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
- Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
- Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc.
- Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc
- Install, configure, and customize IdentityNow platform modal and connectors.
- Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
- Manage and resolve support tickets, ensuring timely and effective solutions.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks.
- Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration)
- Having good exposure of application onboarding for SAP applications/Oracle business suits etc
- Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
- Assist in the development and maintenance of support documentation and knowledge base articles.
- Experience with RESTful APIs and integration with other systems.
- Participate in on-call support rotation as needed.
- Provide training and guidance to junior support engineers.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Preferred Skills
- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
- Certification in SailPoint IdentityNow or other IAM solutions.
Responsibilities
Job Description: SailPoint IdentityNow Engineer (SME)
Qualifications
Job Description: SailPoint IdentityNow Engineer (SME)
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
