SailPoint IAM Operations Senior Associate L3

We are hiring a SailPoint IAM Operations Senior Associate L3

Experience: 5+

Mode: Hybrid

Location: Hyderabad and Bangalore

Notice Period: Immediate to 15 Days

Description

Basic Qualifications:

Minimum Degree Required: Bachelor's Degree

Minimum Years of Experience: 5-8 Years

Certification(s) Preferred: SailPoint IdentityNow and/or SailPoint IdentityIQ(Preferred)

Preferred Knowledge/Skills: Relevant experience in end-to-end L3 production support for SailPoint IdentityIQ and/or Identity Security Cloud (IdentityNow), including lifecycle management, certifications, application onboarding, connectors, workflows, rules, APIs, and platform administration.

Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:

• Deep hands-on experience supporting SailPoint IdentityIQ and/or Identity Security Cloud in complex enterprise environments.

• Expertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, and application onboarding.

• Ability to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures.

• Strong experience with SailPoint rules, workflows, transforms, REST APIs, Java/BeanShell, XML/JSON, SQL, and connector frameworks.

• Own Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.

• Review complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.

• Lead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.

• Mentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.

• Monitor platform health, scheduled tasks, queues, connectors, virtual appliances, integrations, and SLA trends; identify proactive remediation and automation opportunities.

• Support onboarding of authoritative sources and target applications, including schema, correlation, provisioning policies, entitlement aggregation, and validation.

IAM L3 Analyst Responsibilities:

• Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.

• Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies.

• Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.

• Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.

• Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.

• Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.

• Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects.

• Drive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.

• Prepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.

• Participate in on-call support and major incident management as required.

Tools Knowledge: SailPoint IdentityIQ, SailPoint Identity Security Cloud / IdentityNow, Active Directory, REST APIs, Postman, Java, BeanShell, XML/JSON, SQL, MSSQL/Oracle, PowerShell, Git, ServiceNow, Jira, Putty, WinSCP.