About Temenos
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
VALUES
Care About Transforming The Banking Landscape.
Commit to being part of an exciting culture and product evolving within the financial industry.
Collaborate effectively and proactively with teams within or outside Temenos.
Challenge yourself to be ambitious and achieve your individual as well as the company targets.
Advanced Incident Management & Resolution
Serve as a Subject Matter Expert (SME) in end-to-end resolution of client issues, managing support tickets from initial query through successful fix deployment.
Lead the resolution of high-priority Sev1/critical escalations.
Conduct Root Cause Analysis (RCA) for complex live client issues, focusing on permanent fixes rather than temporary workarounds.
Technical Solution Development & Deployment
Design and deliver automated correction packages to accelerate deployment and resolution cycles.
Assist the deployment team with technical clarifications and support during fix/correction rollouts in UAT and Production environments.
Execute and support critical or complex deployments in UAT and Production, often requiring off-hours engagement.
Client & Stakeholder Communication
Act as a Single Point of Contact (SPOC) for critical client escalations, providing timely status updates and engaging directly with clients for clarification or detailed product explanations.
Coordinate regularly with ODM/SDM (Operations/Service Delivery Managers) to provide status updates and participate in client calls
.
Product Expertise & Knowledge Transfer
Collaborate with L1 Product Development to clarify fixes, help replicate issues, and provide core fix suggestions.
Provide Product Knowledge Transfer (KT) and training to new hires and internal teams (e.g., CCC) to enhance overall product expertise.
Customization & Reporting
Develop and implement alternate product logic/customizations as needed to resolve pressing client or bank-specific requirements.
Handle data extraction and assist banks in customizing and generating essential regulatory or annual reports.
SOME OF OUR BENEFITS Include
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leaves: 2 weeks of paid leave each year for study or personal development
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