SaaS Implementation Project Management Lead

Client Implementation Project Management Lead

Bickert Management Inc. (BMI) is seeking an experienced Client Implementation Lead to strengthen and scale the way we deliver software implementation projects for our clients.

This is not a traditional project-coordinator role.

We are looking for someone who already knows how to lead software implementations, manage scope and delivery risk, coordinate technical teams, maintain accountability, and drive projects toward successful outcomes.

Just as importantly, we are looking for someone who can build this capability beyond themselves by mentoring developing implementation personnel and helping BMI create a repeatable, scalable project-delivery function.

BMI is a Canadian business consulting and technology implementation company. We help organizations improve their operations through CRM, automation, workflow design, business software, and related technology solutions.

Much of our work involves the Zoho platform, although previous Zoho experience is preferred rather than required.

Our clients need more than software configuration. They need their business objectives translated into organized implementation plans, technical work coordinated effectively, risks identified early, progress made visible, and projects driven toward completion.

BMI is not hiring this person to join a large, established project-management department and learn an existing methodology from more senior project managers.

In this area, you will be the senior implementation-management authority.

BMI already has experienced client-service personnel, technical specialists, and operational systems. However, we are intentionally strengthening the discipline that connects those resources into consistently well-managed client implementations.

We are therefore looking for someone who can arrive with proven methods, judgment, and confidence and help define how this function should operate.

You should be comfortable:

• Taking ownership without waiting for someone else to show you how the role is performed

• Assessing existing practices and identifying what needs to change

• Establishing practical standards, routines, templates, controls, and expectations for implementation management

• Teaching existing team members how to work effectively within those standards

• Creating clarity where processes are incomplete or inconsistent

• Making informed decisions and setting the pace for the function

• Building a system that other implementation professionals can later learn and follow

You will have support from BMI's existing team, but you should not expect to be trained by an established group of implementation managers.

We are hiring you because you already know how this should work.

Over time, one measure of your success will be that the implementation-management capability you establish becomes teachable, repeatable, and no longer dependent on you personally.

You will take responsibility for the successful management and delivery of assigned client implementations.

Your work may include:

• Leading multiple software implementations simultaneously

• Working alongside BMI's client-service leadership to provide implementation leadership, project control, and delivery coordination

• Leading or supporting business process mapping and translating client workflows and requirements into milestones, tasks, priorities, dependencies, and acceptance criteria

• Preparing for and leading appropriate portions of client project meetings

• Coordinating technicians, developers, consultants, and other contributors

• Monitoring scope, hours, progress, risks, dependencies, deadlines, and expected outcomes

• Identifying problems early and developing corrective action plans

• Challenging unclear estimates, missed commitments, delays, or assumptions when necessary

• Ensuring ownership and accountability are clear across the project team

• Managing client expectations and communicating difficult information professionally

• Coordinating testing, approvals, go-live activities, and project completion

• Maintaining reliable project documentation and visibility

• Helping improve BMI's implementation-management processes and standards

You will be expected to exercise judgment and leadership, not simply maintain a task list.

BMI uses complementary roles to support successful client delivery.

Our client-service leadership helps maintain strong client relationships, communication, and continuity. The Client Implementation Lead focuses more deeply on implementation planning, coordination, execution control, accountability, and successful project outcomes.

You must therefore be capable of communicating professionally with North American clients, but you will not be expected to operate as BMI's sole client-facing representative.

BMI also maintains experienced technical leadership responsible for developing and mentoring our technical specialists.

Your role is not to become BMI's senior developer or to train technicians in advanced technical skills.

However, strong technical literacy is a significant asset. You should be capable of understanding implementation constraints, communicating intelligently with technical specialists, asking informed questions, and recognizing when technical issues affect scope, timelines, cost, quality, or delivery risk.

An important responsibility of this role is helping BMI decentralize implementation-management capability.

We do not want critical project-management knowledge, judgment, or client-delivery capability concentrated in a single person.

You will therefore help develop interns, junior implementation specialists, and other developing project-management personnel through real client work.

Our goal is progressive responsibility:

observing → documenting → coordinating → presenting → leading → independently owning client work

Mentoring should occur wherever practical through actual implementation delivery: supervised client work, delegation, review, coaching, project-health discussions, and progressively greater ownership.

Your success will not be measured only by the projects you personally manage.

Over time, success also means creating other people who can manage implementations effectively.

Technical skill development is handled separately by BMI's technical leadership. Your mentoring responsibility is primarily focused on:

• Project-management judgment

• Planning and organization

• Scope and effort management

• Risk identification

• Client delivery

• Communication

• Accountability

• Decision-making

• Project recovery

• Delegation and leadership

We are particularly interested in candidates with:

• Approximately 5+ years of relevant experience in software implementation, SaaS implementation, technology consulting, professional services, or technology project management

• Significant direct responsibility for external client implementations

• Experience managing several active projects simultaneously

• Strong spoken and written English

• Confidence communicating professionally with North American business clients

• Experience coordinating developers, technical consultants, configuration specialists, or comparable technical personnel

• Strong understanding of scope, effort, timelines, dependencies, risk, and delivery

• Experience with business process mapping, requirements discovery, and translating current-state and desired future-state workflows into implementation plans

• Sufficient technical literacy to understand implementation constraints and intelligently challenge assumptions

• The ability to recognize when a project is beginning to go off track and intervene early

• The judgment to distinguish between technical problems, planning problems, client dependencies, and execution problems

• Strong organizational discipline and documentation habits

• A willingness to hold yourself and others accountable for commitments

• An interest in developing people rather than protecting knowledge as a source of personal dependency

• Experience building repeatable processes, playbooks, or operating systems

Experience with Zoho, Salesforce, HubSpot, Microsoft Dynamics, NetSuite, ERP systems, CRM implementation, workflow automation, or similar business-software platforms would be valuable.

Direct Zoho experience is an advantage, but proven implementation leadership matters more to us than familiarity with one particular product.

₹2,500–₹3,000 per billable hour, depending on demonstrated experience and capability.

This is a deliberately different compensation model from a conventional fixed annual salary.

BMI is willing to pay a premium hourly rate for productive, client-funded work rather than offering the same level of compensation in exchange for guaranteed paid availability regardless of demand.

This model can create substantial earning potential for a strong implementation professional when client volume and utilization are high.

For illustration:

• 60 billable hours per month × ₹2,500/hour = ₹150,000 per month = ₹18 lakh annualized

• 80 billable hours per month × ₹2,500/hour = ₹200,000 per month = ₹24 lakh annualized

• 100 billable hours per month × ₹2,500/hour = ₹250,000 per month = ₹30 lakh annualized

• 100 billable hours per month × ₹3,000/hour = ₹300,000 per month = ₹36 lakh annualized

• 120 billable hours per month × ₹3,000/hour = ₹360,000 per month = ₹43.2 lakh annualized

These examples illustrate earning potential rather than guaranteed compensation. Annualized figures assume the illustrated monthly utilization is maintained for 12 months.

This is not a guaranteed 40-hour paid workweek.

Compensation varies with productive client utilization, and candidates should carefully consider whether that model aligns with what they are looking for before applying.

For the right professional, the opportunity is to earn considerably more per productive hour than a conventional salaried-equivalent rate.

Billable work is not limited to time spent directly speaking with a client.

Client-specific activities necessary to successfully deliver an active project may be billable, including:

• Project planning

• Requirements analysis

• Business process mapping and workflow analysis

• Project organization

• Meeting preparation

• Technician coordination

• Project review

• Risk and dependency management

• Client-specific documentation

• Testing and UAT coordination

• Scope evaluation

• Delivery follow-up

• Project recovery and corrective planning

General professional development, learning fundamental project-management skills, idle availability, or unrelated internal activity is not considered client-billable work.

We are hiring someone who already possesses the professional capability necessary to perform this role.

Naturally, every new team member must learn BMI's systems, processes, clients, terminology, and operating model. However, this role is not intended for someone who first needs BMI to teach them how to become a project manager.

BMI is headquartered in Alberta, Canada, and primarily serves North American clients.

The successful candidate must therefore provide meaningful working-hour overlap with Alberta Time (UTC−6) for client meetings, project coordination, and delivery activity.

This does not necessarily require following a conventional Canadian 9-to-5 schedule every day. However, reliable availability during agreed client-facing windows is essential.

Candidates in India should carefully consider the time-zone requirements of the position before applying.

Success in this role will include:

• Projects delivered on time and within expected effort

• Strong client communication and satisfaction

• Problems identified before they become crises

• Reduced rework and project confusion

• Clear project ownership and accountability

• Reliable documentation and project visibility

• Strong coordination between client-service and technical teams

• Greater confidence in BMI's ability to accept and successfully deliver additional work

• Successful development of junior implementation-management personnel

• Increasing delegation of routine project-management work without declining quality

• Reduced organizational dependency on any one individual

This position is probably not a good fit if you are primarily looking for:

• A guaranteed fixed salary regardless of utilization

• A guaranteed 40-hour paid workweek

• A role focused mainly on scheduling meetings and updating project-management software

• Extensive paid training before you can independently perform the core responsibilities