SAAS Customer Support

Please work on below Requirement .:-

kindly share your profle to [Confidential Information]

whatsapp :- 8008814567

Exp :- 8 to 10 years

Notice :- immediate to 15 Days

location :- Hyderabad

Requirements : -

Education and Experience

- Bachelor's degree in business, Information Technology, or a related field; advanced degree preferred.

- Minimum 10+ years of experience in SaaS customer support, with at least 2-3 years in a leadership role, ideally in a Supply Chain SaaS environment

- Experience in setting up a Customer Support Organization is a strong plus

Skills and Competencies

- Strong understanding of SaaS business models, customer support metrics, and tools.

- Excellent communication, interpersonal, and conflict resolution skills.

- Data-driven mindset with the ability to derive actionable insights from analytics.

- Strategic thinker with a hands-on approach to problem-solving.

- Ability to be hands-on with operational tickets management and next moment discuss future customer solutions with customer executive management

- Fluent English in word and speech and customer facing experience

Technical Expertise

- Familiarity with customer support platforms (e.g., AHA, Confluence, JIRA, Salesforce)

- Knowledge of CRM and analytics tools.

- Experience with ITIL, Six Sigma, SCOR/APICS or other operational frameworks is a plus.

Additional Qualities

- Passion for delivering exceptional customer experiences.

- Ability to work effectively in a multicultural environment.

- Thriving in ambiguous environments