About the Role:
We're looking for a highly skilled and motivated IT Automation Engineer who is passionate about solving operational challenges through automation. This role focuses entirely on designing, building, and maintaining automation workflows across IT systems and infrastructure using tools like Tines, Google Apps Script, and Python. You'll help streamline IT processes from user onboarding to system provisioning and offboarding while ensuring scalability, accuracy, and efficiency across all IT operations.
Responsibilities:
- Design and develop end-to-end IT automation workflows using tools such as Tines, Google Apps Script, and Python.
- Automate employee onboarding, offboarding, and access provisioning processes across systems like Okta, Google Workspace, Slack, and Zoom.
- Build event-driven automation pipelines for system alerts, user lifecycle management, and IT workflows.
- Integrate APIs across multiple SaaS and infrastructure platforms to enable real-time automation and data synchronisation.
- Collaborate with Security and IT teams to implement Zero Trust and access automation using IdP integrations (Okta, Google Identity, Azure AD).
- Develop internal tools and scripts to reduce manual IT tasks and improve operational efficiency.
- Maintain automation logic, workflows, and configurations using version control and documentation standards.
- Implement monitoring and alerting for all automation pipelines to ensure reliability and performance.
- Research and adopt new automation frameworks, scripting techniques, and no-code/low-code tools to expand automation coverage.
- Create and maintain technical documentation, SOPs, and automation libraries for cross-team use.
- Automate the creation and maintenance of operational dashboards to provide real-time visibility into IT metrics, system health, and automation performance.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- 5+ years of experience in IT Automation, IT Engineering, or DevOps-style IT Operations.
- Strong programming and scripting background in Google Apps Script, Python, PowerShell, or JavaScript.
- Proven experience building workflows in automation platforms such as Tines, BetterCloud, Okta Workflows, Zapier, or Workato.
- Strong understanding of API integrations, webhooks, and event-based architecture.
- Experience automating identity and access management (IAM) operations via APIs (Okta, Google Identity, Azure AD).
- Knowledge of cloud-first environments (Google Workspace, AWS, or GCP).
- Familiarity with Zero Trust, SSO, and MFA automation principles.
- Excellent problem-solving, documentation, and analytical skills.
- A strong automation-first mindset you continuously look for ways to eliminate manual processes and improve scalability.
