SaaS Application Specialist

JD- SAAS Application Specialist

The role requires hands-on experience with Sprinklr and OneTrust, along with strong troubleshooting, stakeholder-management, and platform-governance skills. Exposure to Kaltura or other enterprise video management platforms is an advantage.

Key Responsibilities

Sprinklr

• Support day-to-day administration and operational activities within Sprinklr.
• Manage user access, roles, permissions, and platform configurations.
• Support social media management, publishing, engagement, and social listening requirements.
• Troubleshoot platform-related issues and coordinate with internal teams and vendor support when required.
• Support reporting, dashboards, and platform adoption activities.
• Assist business users with platform-related queries and technical issues.

OneTrust

• Support OneTrust configuration and ongoing operational activities.
• Work with website, marketing, analytics, privacy, and development teams on consent-management requirements.
• Support cookie consent/banner configurations and preference-management requirements.
• Assist with troubleshooting consent-related issues across websites.
• Coordinate implementation and validation activities with technical and privacy stakeholders.
• Understand the impact of consent management on analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.

Kaltura – Good to Have

• Basic understanding or hands-on exposure to Kaltura or similar enterprise video management platforms.
• Support video publishing, content management, user/access management, and platform-related requests.
• Coordinate with business and technical teams for video-management requirements and troubleshooting.