Job Description
Good to have skills:
- Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
- Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.
- A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.
Professional & Technical Skills:
As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include:
- Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.
- Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics.
- Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies.
- Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making.
- Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies.
- Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms.
