At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
Total Experience:12-14 Years
Location: Mumbai/Pune/Bangalore
- Manage daytoday service delivery operations ensuring stability, SLA adherence, and high service availability.
- Lead incident and problem management, including rootcause analysis, PIRs, and preventive actions.
- Act as the primary escalation and communication point for customers and leadership.
- Govern service performance through KPIs, dashboards, reviews, and continuous improvement initiatives.
- Coordinate across crossfunctional teams and guide operational priorities, workload, and readiness.
Your Profile
- Strong knowledge of ITIL processes (Incident, Problem, Change, Service Continuity).
- Ability to interpret SLAs/KPIs, analyze operational metrics, and drive performance improvements.
- Proficiency with service monitoring and ticketing platforms.
- Excellent communication, stakeholder management, and escalation handling skills.
- Strong analytical, reporting, decisionmaking, and teamcoordination capabilities.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
