Job Description
THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how you can make a difference in our organization!
Monitor and ensure the availability of production systems.
Assist in the resolution of incidents and outages.
Support the restoration of services in the production environment.
Help establish and maintain disaster recovery procedures.
Contribute to data retention practices.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
Beginner proficiency in Service Desk Voice Support.
A minimum of 1 year of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Customer Service.
Beginner proficiency in Technical Troubleshooting.
Advanced proficiency in Communication Skills.
Intermediate proficiency in Problem Solving.
Beginner proficiency in Time Management.
