Job Description
THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to enhance operational success. You will manage and engage with various teams, contributing to key decisions and providing effective solutions to challenges that arise within and beyond your immediate scope. This role will embrace the essence of Service Desk Management, fostering a collaborative environment where your expertise will shine. Join us and be part of a journey that values your insights and dedication.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution while maintaining clear and timely communication.
Facilitate the restoration of service to the production environment efficiently.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Intermediate proficiency in Service Desk Management.
A minimum of 2 years of experience in relevant related skills and 7+ years overall.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills.
Advanced communication skills.
Beginner project coordination skills.
Intermediate analytical thinking skills.
Advanced customer service skills.
