Job Description
THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting expertise in Service Desk Management. Join us in making a meaningful impact through your knowledge and dedication.
Ensure production systems are available and operating as defined in Service Level Agreements.
Drive incident and outage resolution and communication to minimize downtime.
Facilitate restoration of service to the production environment promptly and efficiently.
Establish disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Expert proficiency in Service Desk Management.
A minimum of 5 of experience in relevant related skills and 12+ years overall
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced problem solving
Intermediate communication skills
Advanced conflict resolution
Intermediate process improvement
Beginner project coordination
