RPMG: Support - Flows

Axis Bank

Mumbai, India

5-7 Years

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Posted a month ago
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Job Description

About RPMG

TheRetail Portfolio Management Group (RPMG)plays a strategic role in managing the bank's retail receivables, with a sharp focus onloss containment,cost efficiency, andportfolio sustainability. Through advanced analytics, technology-driven processes, and close collaboration with Credit, Risk, and Product teams, RPMG ensures risk-calibrated policy execution. RPMG engages delinquent customers with multiple repayment solutions and financial counseling, promoting responsible credit behavior and long-term financial health. This approach aligns with the bank's overarchingGrowth, Profitability, and Sustainability (GPS)strategy, positioning RPMG as a key contributor to operational resilience and financial performance.

AbouttheRole

The Audit and Compliance Manager in the Collections department is responsible for ensuring regulatory compliance, managing audits, identifying process gaps, preparing SOPs, and coordinating with internal and external stakeholders including banks. The role also involves preparing the department for driving continuous improvement in governance and risk management.

Key Responsibilities

1. Compliance & Governance

Ensure timely and accurate submission of all mandatory regulatory reports, including:

RBI Returns (Supervisory, Offsite surveillance, and adhoc reporting)
CRILC reporting for large exposures and stressed assets
Wilful Defaulter reporting to RBI and dissemination to banks/FIs
MSME reporting to RBI and MSME forums
Credit Bureau reporting (CIBIL, Experian, Equifax, CRIF)

Track regulatory circulars, notifications, and master directions and ensure timely implementation

2. Board & Senior Management Reporting

Prepare regulatory dashboards, MIS, and presentations for:

Board
Audit Committee
Risk Management Committee
Senior Management

Highlight key risks, trends, exceptions, delays, Action Taken Report (ATR) status, regulatory observations and ensure consistency between regulatory submissions and board disclosures.

3. Audit Management

Lead internal and external audits.
Ensure timely closure of audit observations.
Self-Identify and report Audit Issues to Compliance and Risk Officer
Maintain documentation and evidence for audit observation closures.

4. SOP Preparation & Gap Identification

Prepare, review, and update Standard Operating Procedures (SOPs) for regulatory and reporting processes.
Identify automation opportunities across reporting workflows to reduce manual intervention, improve data accuracy, and ensure timeliness of submissions
Partner with Technology, Data, and Operations teams to Automate data extraction, validation, and reconciliation processes.
Drive process simplification and standardization to eliminate redundant manual steps and reduce operational dependency.
Maintain strong documentation, audit trails, and control frameworks to ensure regulatory and audit readiness.

Qualifications & skills

Bachelor's or Master's degree in Finance, Law, or related field.
Certifications like CISA, CIA, ISO Lead Auditor, or CRCM preferred.
5+ years of experience in audit, compliance, or risk roles in collections or financial services.
Strong analytical, documentation, and communication skills.
Familiarity with ISO standards and regulatory framework

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

In-depth understanding of regulatory guidelines.
Knowledge on operational aspects of collection processes and their execution.
Knowledge on systems used for onboarding, backend management and collections of loans & credit cards.
Ability to effectively manage assurance functions and stakeholders.
Good communication (both verbal and written) skills.
Ability to effectively deliver and implement processes within timelines.