RPA UiPath - Team Lead - AVP

RPA UiPath - Team Lead - AVP

Mizuho Chennai, Tamil Nadu, India (On-site)

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you

Immense exposure and learning

Excellent career growth

Company of highly passionate leaders and mentors

Ability to build things from scratch

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position: RPA Support Team Lead

Designation: Assistant Vice President

Key Responsibilities:

1. Leadership & Support Culture

Lead and mentor a dedicated RPA support team, instilling a philosophy of proactive service, assurance of timely delivery and customer first thinking.

Develop team capabilities in troubleshooting, incident resolution, best practices and stakeholder communication.

Foster a culture of accountability empathy and continuous improvement.

2. Operational Support Excellence

Oversee day-to-day bot operations, including monitoring, scheduling and performance optimization for RPA bots in production, UAT and Development.

Manage incident response, root cause analysis and resolution within defined SLAs, including stakeholder communication.

Proactively monitor bot health and performance, leveraging alerts and analytics to detect and resolve issues before they impact business operations.

3. Technical Expertise

Provide guidance on UiPath architecture, deployment and troubleshooting.

Collaborate with team members, leadership and stakeholders for fixes, enhancements and version upgrades.

Maintain documentation for support processes, escalation paths and knowledge base articles.

4. Stakeholder Engagement

Act as the primary point of contact for business users during incidents and planned changes.

Deliver clear, timely communication and status updates to ensure confidence and transparency and translate business requirements into technical solutions.

Champion a white glove approach, anticipating needs, minimizing disruption and exceeding expectations.

5. Governance & Continuous Improvement

Stay current with UiPath updates and industry best practices to enhance support capabilities.

Enforce compliance with IT security, coding, data privacy and change management best practices and standards.

Analyze recurring issues, implement preventive measures and review and validate automation workflows for efficiency, reliability, scalability and maintainability.

Mandatory skills: -

• Excellent communication skills and the confidence to challenge
• Structured and logical approach to working
• Strong problem-solving skills - able to think clearly under pressure
• Ability to work with both business and IT staff in a pressured environment
• Critical and Analytical skills
• Organisation & planning
• Team management skills required

Qualification: - Strong educational background with BE/BTech, BSc IT or Computer Science

Experience: Between 10+yrs experience in Previous Technical / development experience will be a benefit