RPA Support Engineer (UiPath)

Wissen Technology is hiring for RPA Support Engineer (UiPath)

About WissenTechnology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindsetensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don't just meet expectationswe exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impactthe first time, every time.

Job Summary: We are seeking a skilled and proactive RPA Support Engineer to provide Level 2 production support for UiPath-based automation solutions. The ideal candidate will have strong experience in incident management, bot monitoring, and production troubleshooting within enterprise RPA environments.

Experience:2-5 Years

Location:Mumbai| Pune| Bangalore

Mode of Work: Hybrid

Key Responsibilities:

• Provide Level 2 production support for UiPath-based RPA solutions.
  
• Monitor bot executions, schedules, queues, and Orchestrator health.
  
• Analyze incidents, perform Root Cause Analysis (RCA), and implement fixes.
  
• Handle exceptions, retry mechanisms, and bot recovery procedures.
  
• Coordinate with L3 development teams for complex issues and enhancements.
  
• Manage UiPath Orchestrator assets, environments, credentials, and queues.
  
• Ensure adherence to SLAs, security, and compliance standards.
  
• Maintain operational documentation, runbooks, and knowledge base articles.
  
• Support releases, patches, and minor enhancements during deployments.
  
• Participate in shift/on-call support model, if required.
  
  

Required SkillsandQualification:

• 35 years of experience in RPA support with strong hands-on exposure to UiPath.
  
• Experience with:
  
  

• UiPath Studio
  
• UiPath Orchestrator
  
• UiPath Robots
  
• Strong understanding of incident and problem management processes.
  
• Experience in exception handling, logging, and bot performance optimization.
  
• Working knowledge of SQL, APIs, Excel automation, and file-based processes.
  
• Familiarity with ITSM tools such as:
  
• ServiceNow
  
• Jira
  
• Ability to work effectively in production support environments.
  
  

Good to Have

• UiPath Certification (Advanced RPA Developer or equivalent).
  
  
• Experience in regulated or enterprise-scale environments.
  
• Basic scripting knowledge (PowerShell, VB.NET).
  
• Exposure to CI/CD pipelines for RPA deployments.
  
  

Soft Skills

• Strong analytical and troubleshooting skills.
  
• Clear communication with technical and business stakeholders.
  
• Ability to work under pressure in live production environments.
  
• Ownership mindset with proactive problem-solving approach.
  
  

Wissen Sites:

Website: www.wissen.com

LinkedIn: https://www.linkedin.com/company/wissen-technology

Wissen Leadership: https://www.wissen.com/company/leadership-team/

Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All

Wissen Thought Leadership: https://www.wissen.com/articles/