Experience - 3 - 5 Years
Location - Bangalore
Position Overview
The Support Engineer is the Runner for the AI & Smart Automation squad. He/she monitors the production RPA environment, diagnoses incidents, provides root‑cause analysis, and coordinates remediation with the development team. The role demands solid RPA (Blue Prism) expertise, strong problem‑solving skills, and the ability to work autonomously in an Agile (Kanban) setting.
Required Skills and Experience
- RPA Expertise: Minimum 3 years of hands‑on experience with Blue Prism (design, deployment, monitoring, and issue resolution).
- Technical Foundations: Strong familiarity with Windows and Unix environments; ability to navigate OS logs and scripts.
- Analytical Ability: Proven track record of diagnosing complex production issues, conducting root‑cause analysis, and documenting solutions.
- Agile Experience: Comfortable working in a Kanban‑style Agile squad, actively participating in ceremonies and managing work‑in‑progress limits.
- Communication: Excellent English (verbal & written); able to explain technical details to non‑technical business users and to the development team.
- Tool Proficiency: Experience with ticketing/ITSM tools such as JIRA and ServiceNow (or similar).
- Education: Bachelor's degree (or equivalent) in Computer Science, Engineering, Information Systems, or a related discipline.
Job Responsibilities
Core (Direct) Duties
- Participate in all Agile ceremonies (daily stand‑ups, backlog grooming, Kanban board updates, retrospective).
- Monitor RPA production jobs continuously; detect, log, and prioritize any failures or performance degradations.
- Perform root‑cause analysis of incidents and provide clear, actionable recommendations to the development team.
- Communicate blockers and status updates promptly to business users and the squad's Product Owner.
- Own the ticket‑management process in JIRA (or ServiceNow), ensuring each issue is accurately documented and tracked to closure.
About the Company
BNP Paribas Group – The European Union's leading bank and a global financial‑services powerhouse. Operating in 65 countries with nearly 185 000 employees, the Group serves individuals, SMEs, corporates and institutions across three pillars: Commercial & Personal Banking, Investment & Protection Services, and Corporate & Institutional Banking. Its diversified, integrated model delivers financing, investment, savings, and protection solutions worldwide.
Please apply in the link below:
https://bwelcome.hr.bnpparibas/externalcareers/CreateAccountjobId=80613
