Coordinate internal resources to deliver customer outcomes as sold
Lead end-to-end delivery of RPA/Intelligent Automation projects.
Collaborate with clients, business analysts, and developers to define project scope, objectives, and deliverables.
Ensure all projects delivered within time, scope, quality, and cost constraints
Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
Ensure resource availability and allocation
Develop detailed project plans to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Successfully manage the relationship with the client and all stakeholders
Run, manage & develop customer facing project status meetings as required.
Create and maintain comprehensive project documentation
Collaborate with project managers worldwide to improve PM efficiency
Foster relationships with customers enabling future account sales
Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing.
Internalize every aspect of the customer experience as it relates to delivery excellence.
Assist in the development and/or review of SOWs, MSAs, and other related documentation
Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.
Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience.
Continually work to identify, develop and share new uses for UiPath.
Identify best practice artifacts that can be packaged into delivery kits and shared with partners
Help drive customer references and case studies.
This is what you will bring to our team: -
3+ years of experience in project management & working for system integrators and/or global SI.
8+ years of IT project management experience; 3+ years in RPA or automation delivery.
Proven experience with UiPath, Automation Anywhere, or Blue Prism projects
5+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization.
Excellent client-facing and internal communication skills.
Strong working knowledge of Microsoft Office.
PMP / PRINCE II certification a plus.
Experience using change management processes for dynamic professional services projects
External customer-facing management experience a plus (including partners)
