JOB TITLE: RPA Maintenance & Optimization Analyst
LOCATION: Hyderabad
About Flutter Entertainment
Flutter Entertainment is the world's largest sports betting and iGaming
operator with 13.9 million Average Monthly Players worldwide and an annual
revenue of $14 Bn in 2024. We have a portfolio of iconic brands, including
Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.
As a pioneering force in the industry, Flutter is at the forefront of technological
innovation, offering seamless digital experiences to millions of customers
worldwide. With a commitment to responsible gaming and a focus on
customer-first strategies, Flutter leverages its scale, diverse offerings, and data-
driven insights to deliver entertainment while ensuring the highest safety and
compliance standards. Its dynamic approach to global growth has positioned
Flutter as a dominant player in established and emerging markets, pushing the
boundaries of the entertainment experience.
Flutter Entertainment is listed on both the New York Stock Exchange (NYSE)
and the London Stock Exchange (LSE). In 2024, we were recognized in
TIME's 100 Most Influential Companies under the Pioneers categorya
testament to our innovation and impact. Our ambition is to transform global
gaming and betting to deliver long-term growth and a positive, sustainable
future for our sector. Together, we are Changing the Game.
FLUTTER ENTERTAINMENT INDIA
Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global
Capability Center for Flutter Entertainment. Now home to 900+ talented
colleagues, we are driving the future of entertainment across critical areas like
Technology, Infosec, Procurement, Customer, and HR Operations.
We are committed to crafting impactful solutions for all our brands and
divisions to power Flutter's incredible growth and global impact. Our portfolio
of world-class brands, global scale, and challenger mindset presents a
powerful combination.
We have ambitious growth plans and goals for the future and the global and
local scale to achieve them.
Job Description
The Mainatenance & Optimisation Analyst will be part of the Maintenance & Optimisation team which sits within the Process Automation & Innovation function. The role will play a significant part in our transformational Intelligent Process Automation portfolio of work within PokerStars & other businesses across the international division of Flutter Entertainment. The aim of our function is to leverage RPA & NLP to solve problems and improve customer & employee experiences.
The Maintenance and Optimisation team is responsible for ensuring the smooth deployment & running of automations. These automations are designed primarily using RPA (UiPath) technology. This involves QA, proactive & reactive maintenance of deployed processes, performance monitoring and reporting on key metrics.
Much of the above serves to optimise our automations. However, it doesn't stop there. We not only want to optimise processes from a low-level technical perspective, but also our ways of working when it comes to solution design, resource allocation and reducing repetition through scalable reusable components. The effective management of these areas is another key responsibility of this team.
We are looking for smart, hard-working and creative people, who are passionate about automation and want to help drive transformation through automation technology.
Key Responsibilities
- Resolving raised issues in a timely manner according to best practices.
- Helping to define & optimise the groups approach to automation technologies and ensuring this is reflected in our best practice documentation.
- Measuring the performance of deployed automations and creating relevant reporting outputs.
- Overseeing resource allocation and making informed changes to our infrastructure where appropriate.
- Generating accurate reporting on utilization.
- Managing our reusable component libraries.
- Performing QA checks pre go-live on all automations sent through the agreed submission process.
- Implementing process improvements according to change request/proactive improvement backlog.
- Working on a wide range of exciting automations projects and developing a diverse set of skills relevant to each. From process automation, chatbots & API integrations to other technologies.
Essential
- Can work cooperatively with others across the organization to get things done.
- Ability to build relationships & work closely with the relevant IT and product teams to ensure external stakeholders are aware of what's happening with our automation strategy and to ensure that we are aligned to overall group strategy.
- An intuitive and attentive approach to problem-solving: We like to solve things right the first time with well thought out solutions.
- A customer obsessed mindset. Someone who can deliver high quality work that's driven by a focus on how we can improve our customers experience.
- Ability to seek to improve, optimise and evolve current working practices to drive efficiency and quality.
- Nimble Learning - is agile and flexible. Learns quickly when faced with new challenges.
- Communicates Effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Desirable
- Certifications in UiPath.
- Knowledge in vb.net (C#) or similar programming languages is a plus.
- Experience with HTML & CSS.
- Knowledge of database technologies such as SQL Server, MySQL, Oracle, Redshift and relevant analytics tools will be an advantage.
- Knowledge in one or more of the following an asset but not required: Blue Prism, Automation Anywhere, PEGA/OpenSpan, or other RPA toolsets.
- Experience with managing resources in an automation/infrastructure context.
- Familiar with connecting to web API's, especially using UiPath or other RPA technologies.
- 1+ years experience in an RPA development role
- Relevant degree qualification with Computer Science and Software Engineering at an advantage
WHY CHOOSE US
Flutter is an equal-opportunity employer and values the unique
perspectives and experiences that everyone brings. Our message to
colleagues and stakeholders is clear: everyone is welcome, and every voice
matters. We have ambitious growth plans and goals for the future. Here's
an opportunity for you to play a pivotal role in shaping the future of Flutter
Entertainment India
