We are seeking a dedicated PRC Automation & Intelligent Process Automation Specialist to design, build, test, deploy, and maintain automation solutions that significantly reduce manual effort, improve accuracy, and enhance data security across PRC operations. This role will have the matrix reporting to PRC function – lead and reporting to the P&C function collaborating with our technology teams in India.
Key Responsibilities
- Work with PRC teams to understand workflows, SOPs, processes, etc.
Automation Design & Delivery
- Own end‑to‑end automation lifecycle including:
- Requirements gathering and process discovery
- Solution design and feasibility assessment
- Build and configuration of automations
- Test planning, execution, and user validation
- Production deployment and documentation
- Design and implement RPA solutions (e.g., Blue Prism) to automate repetitive, rule‑based HR processes.
- Build and support AI‑enabled chatbots and intelligent workflows to improve employee self‑service and operational efficiency.
Systems & Integrations
- Develop automations that interact with:
- Workday and HR systems
- Salesforce
- Microsoft ecosystem (Power Platform, Azure/OpenAI, chatbots, etc.)
- Other enterprise tools as required
- Ensure secure access, data integrity, and compliance when handling sensitive employee data.
Required Skills & Qualifications
Technical Skills
- Hands‑on experience in RPA tools, preferably Blue Prism.
- Experience working with HR systems development & enhancement.
- Strong understanding of automation design, exception handling, and bot maintenance.
- Exposure to AI chatbot development or Microsoft AI / automation tools (Power Automate, Copilot, Azure AI, etc.).
Functional & Behavioral Skills
- Strong requirements gathering and process analysis skills.
- Ability to independently manage work from concept to production.
- Comfortable working in an iterative, evolving environment where solutions are refined continuously.
- High attention to detail, especially when working with sensitive employee data.
- Strong communication skills and ability to collaborate with US and offshore teams.
