About the Role :
We're looking for an RPA Associate Operations Managerto lead and support our RPA initiatives for RCM-focused projects. You will be responsible for managing automation delivery, leading teams, and coordinating with US-based clients. This role is ideal for someone with strong hands-on experience in UiPath and Python-based automations, combined with people management and operational oversight skills.
Key Responsibilities :
- Manage end-to-end delivery of UiPath and Python-based automation projectsacross RCM processes.
- Lead, mentor, and manage RPA developers; oversee task allocation, performance, and skill development.
- Participate in client calls to understand requirements, provide updates, and manage expectations for US-based stakeholders.
- Oversee design, development, deployment, and maintenance of automations using UiPathand Python.
- Ensure adherence to automation best practices, governance standards, and delivery timelines.
- Track project plans, tasks, risks, and dependencies using Monday.comand participate in daily/weekly status calls.
- Monitor operational KPIs, SLAs, quality, and productivity metrics; drive continuous improvement initiatives.
- Support issue resolution, root cause analysis, and escalation management across automation processes.
- Collaborate with RCM, QA, and leadership teams to ensure smooth automation adoption and stability.
Requirements :
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experiencein RPA / Automation delivery, with exposure to operations or team management.
- Strong hands-on experience with UiPathand Python-based automation solutions.
- Exposure to Power Automateand Automation Anywhereis an added advantage.
- Provenexperience in people management and team handling.
- Good understanding of RCM (Revenue Cycle Management) workflows is preferred and will be beneficial.
- Experience working with US-based clientsand handling client communications.
- Strong organizational, communication, and problem-solving skills.
- Familiarity with Agile/Scrum, SDLC, and project tracking tools (preferably Monday.com).
- Ability to manage multiple projects, prioritize effectively, and adapt in a fast-paced environment.
Location : Bangalore India (Initially Remote)
