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| RO:Service Recovery - Team Lead | |||||
| No. of Vacancies: | 1 | Reports to: | AVP | ||
| Is a Team leader | Y/N | Team Size: | |||
| Grade: | Manager/ Senior Manager | ||||
| Business: | Retail Operations | Department: | Service Recovery | Sub-Department: | Case handling officer / Repeat complaint Analysis |
| Location: | Mumbai | ||||
| About Name of BU | |||||
| Service Recovery- Retail Banking Operations | |||||
| About the Role | |||||
We are looking for an experienced candidate with strong banking background and well versed with branch banking / RBI / Regulatory guidelines. The job entails attending customer compliants received from SSM division of RBI having thorough knowledge of Liability products, Credit card and Loans. The core job will be adherance to RBI guidelines, submitting timely response to customer and regulator, liasoning with branches and various units. The candidate will be required to do RCA, SSM dashboard and learning Dissemination. In addition, the candidate will be required to assist in Repeat complaint analysis, calibration on error idenitified and preparing dashboard. | |||||
| Key Responsibilities | |||||
He will be responsible for following actions: To resolve the complaints by referring them to various units lke branches, RAC centres, product teams etc. To provide complete and quality response to customer and SSM Disvision Adherance to TAT, respond to additional queries 4. Identify process gaps and take up with concerned units till implementation | |||||
| Qualifications | |||||
| Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience. | |||||
| Role Proficiencies: | |||||
Work experience of 10 Years +. Thorough understanding of handling customer complaints received from Regulators |
Job ID: 145574459
