#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team
Community Operations is the heart and soul of our
#BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About The Role
You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to use the app.
Be goal-oriented, not only for the company and for our vision, but also for your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, at Uber, we adopt new ideas and constant change.
Your Impact In Role
- Proactively perform investigations and make recommendations to relevant stakeholders using guidelines.
- Identify fraudulent patterns and anomalies through proactive investigation of Merchant accounts on the Uber platform and remediate these accounts.
- Complete data and Root cause Analysis, and provide corrective and preventive action items.
- May present findings to stakeholders.
Basic Qualifications
- Experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting, or a regulated area.
- Experience with Google Suite
- Excellence in both written and spoken English
- Exceptional comprehension and writing skills
- High proficiency in using computers (typing, quickly navigating between various tools) and software
- Willingness to work on rotating shifts - 24/7 support (totaling 40 hours per week, including weekends, holidays, and weekly evening shifts)
Preferred Qualifications
- A bachelor's degree in any field.
- Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences.
- Excellence in written and spoken English.
- High proficiency in using computers (typing, quickly navigating between various tools) and software.
- Willingness to work on rotating shifts - 24/7 support (totaling 40 hours per week, including weekends, holidays, and weekly evening shifts)
