Perform system administration activities, which includes coordinating and managing the post-go live configuration of 3M applications and interfaces, analyzing workflows while complying policies, procedures and constraints of assigned clients.
Perform escalated analysis, troubleshooting, testing, and issue resolution in support of multiple clients for supported applications.
Monitoring of the network, servers, cloud and applications to ensure full availability and optimum performance daily. Utilize software tools and logs to monitor network and system health
Assure technical support problem resolution related to 3M applications and infrastructure through cooperative relationship the 3M support and Managed Cloud Services teams.
Perform system maintenance tasks including application and operating system updates etc.
Willingness to be on-call
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor s Degree or higher from an accredited university AND eight (8) years experience in web-based application implementation or support, cloud computing and/or network engineering
OR
High School Diploma/GED or higher from an accredited institution and a minimum of (12) years experience in web-based application implementation or support, cloud computing and/or network engineering in lieu of the bachelor s degree education requirement
AND
In addition to the above requirements, the following are also required:
Minimum of six (6) years experience in troubleshooting and configuring software applications and interfaces and web services.
Familiarity with Windows Server Administration and e xperience in implementing or supporting business applications.
Additional qualifications that could help you succeed even further in this role include:
Knowledge of Cloud AWS technologies and concepts such as Lambda, s3, IAM, VPC, SSM, AMIs, EC2, RDS, EBS
Knowledge of and experience with monitoring applications, servers, and/or networks and with AWS SysOps Administrator or Cloud Practitioner Certification or similar work experience
Ability to juggle multiple internal and external requests in a calm, friendly and efficient way.
Experience in installing, configuring, and troubleshooting network connectivity issues.
Understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments, preferably in AWS.
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Demonstrated ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
