Work Hours : 3:00 PM to 1:00 AM IST
Technical / Functional Skills
- 3–7+ years supporting hospital Revenue Cycle applications
- Experience with Patient Accounting systems (Invision preferred, Oracle Health/Cerner strongly preferred)
- Knowledge of patient billing, claims processing, payment posting, denials, collections, and reimbursement workflows
- Experience supporting 835 remittance files and 837 claims transactions
- Experience with revenue cycle vendor applications such as Change Healthcare, FinThrive, Quadax, Experian, clearinghouses, and payment posting solutions
- Application troubleshooting, configuration, production support, and incident resolution experience
- Experience with system testing, upgrades, implementations, and workflow optimization
- Understanding of interfaces, file processing, and data validation
- Familiarity with ServiceNow or similar ticket management systems
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong customer service mindset and professionalism
- Ability to prioritize competing demands in a fast-paced environment
- Collaborative team player who works effectively with operational, technical, and vendor partners
- Adaptable and comfortable navigating organizational and system changes
- Strong documentation, organizational, and follow-through skills
- Demonstrated ownership and accountability for issue resolution
Must-Haves
- Healthcare IT Revenue Cycle application support experience
- Patient Accounting system experience (Invision and/or Oracle Health/Cerner preferred)
- Claims, billing, payment posting, and remittance processing knowledge
- Third-party revenue cycle vendor support experience
- Strong communication, troubleshooting, and customer service skills
- Experience working in a production support environment
