Job Summary:
The Revenue Assurance Manager is responsible for ensuring complete, accurate, and timely revenue recognition from Enterprise customers across all CPaaS products and services. The role acts as a bridge between Sales, Operations, Product, Billing, and Finance to prevent revenue leakage, validate commercial terms, reconcile usage with billing, improve billing accuracy, and strengthen revenue controls.
The ideal candidate should have strong analytical capabilities, experience in telecom/CPaaS billing systems, and a sound understanding of enterprise contracts, invoicing, collections, and financial controls.
Key Responsibilities:
Revenue Assurance & Billing
- Ensure 100% revenue capture for all Enterprise CPaaS services.
- Monitor revenue leakage across SMS, Voice, WhatsApp Business, RCS, Email, OTP, and other communication channels.
- Validate customer usage records against invoices generated.
- Identify and resolve billing discrepancies before invoice generation.
- Ensure billing is completed accurately and within agreed timelines.
- Monitor unbilled and deferred revenue and ensure timely invoicing.
Contract & Commercial Validation
- Review customer contracts, purchase orders, and commercial approvals.
- Validate tariffs, discounts, credit limits, and billing frequencies.
- Ensure pricing in billing systems matches approved commercial agreements.
- Verify implementation of contract amendments and change requests.
Revenue Reconciliation
- Reconcile:
- Carrier/vendor usage vs customer billing
- Platform usage vs invoices
- CRM/Sales Orders vs Billing System
- Revenue recognized vs collections
- Investigate revenue variances and recommend corrective actions.
Enterprise Sales Support
- Partner with Enterprise Sales teams during customer onboarding.
- Ensure all commercial documents are complete before activation.
- Support sales with revenue analysis and customer billing clarifications.
- Validate special pricing approvals and promotional offers.
Financial Controls
- Develop and maintain revenue assurance controls.
- Perform periodic audits of billing and revenue processes.
- Ensure compliance with accounting standards (Ind AS 115 / IFRS 15 where applicable).
- Support statutory, internal, and customer audits.
Reporting & MIS
- Prepare daily, weekly, and monthly Revenue Assurance MIS.
- Publish dashboards covering:
- Revenue leakage
- Billing accuracy
- Unbilled revenue
- Credit note analysis
- Revenue realization
- Collection trends
- Present findings and recommendations to management.
Automation & Process Improvement
- Drive automation in reconciliation and billing validation.
- Work with Product and Technology teams to improve billing systems.
- Implement controls to eliminate manual intervention.
- Identify process improvements to reduce billing disputes.
Collections Coordination
- Coordinate with Accounts Receivable for disputed invoices.
- Assist in resolving billing-related customer escalations.
- Reduce revenue realization delays caused by billing issues.
Experience
- 5–10 years of experience in Revenue Assurance, Telecom Billing, Finance Operations, or Enterprise Finance.
- Minimum 3 years in the CPaaS, Telecom, SaaS, or Enterprise Technology industry.
- Experience with high-volume enterprise billing environments is preferred.
Technical Skills
- Strong understanding of CPaaS products:
- A2P SMS
- OTP
- Voice
- WhatsApp Business API
- RCS Messaging
- Email APIs
- Push Notifications
- Knowledge of telecom billing and mediation systems.
- Advanced Microsoft Excel.
- SQL for data analysis (preferred).
- ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
- CRM platforms (Salesforce, Zoho, HubSpot, or equivalent).
- Power BI/Tableau for dashboarding.
Core Competencies
- Revenue Assurance
- Financial Controls
- Billing Management
- Revenue Recognition
- Commercial Acumen
- Analytical Thinking
- Process Automation
- Stakeholder Management
- Risk Assessment
- Data Analysis
- Problem Solving
- Attention to Detail
- Communication Skills
Preferred Industry Experience
- CPaaS
- Telecom
- Cloud Communications
- SaaS
- Messaging Aggregators
- Enterprise Communications
- Digital Platforms
Success Criteria (First 12 Months)
- Achieve billing accuracy above 99.9%.
- Reduce revenue leakage to below 0.10% of billed revenue.
- Eliminate manual billing exceptions through automation wherever feasible.
- Implement end-to-end reconciliation between CRM, CPaaS platform, billing system, and ERP.
- Publish standardized Revenue Assurance dashboards for management.
- Strengthen internal controls to ensure compliance with commercial approvals and revenue recognition policies.
