Revenue Assurance (Associate/Manager)

Company Profile:

Delhivery Limited is India's largest and fastest-growing fully-integrated logistics services

player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin

codes, the company provides a full suite of logistics services such as express parcel

transportation, PTL, TL freight, cross-border, supply chain, and technology services. Delhivery

has successfully fulfilled over 1 billion shipments since inception and today works with over

23,000 customers, including large and small e-commerce participants, SMEs, and other

enterprises & brands. For more information about Delhivery, please visit www.delhivery.com

Vision : We aim to build the operating system for commerce, through a combination of world-

class infrastructure, logistics operations of the highest quality, and cutting-edge engineering

and technology capabilities.

KEY RESPONSIBILITY :-

1. Collections Management:

- Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of

outstanding invoices.

- Implement collection strategies and follow-up procedures to minimize delinquent accounts.

- Negotiate payment arrangements and establish suitable payment plans with customers who

are experiencing financial difficulties.

- Monitor customer accounts and maintain accurate records of collection activities, including

payment promises and disputes.

2. Account Reconciliation:

- Perform regular account reconciliations to ensure accurate tracking of outstanding

balances.

- Investigate and resolve discrepancies or disputes raised by customers related to their

invoices or payments.

- Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to

resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

- Evaluate creditworthiness of new and existing customers by analyzing financial statements,

credit reports, and payment histories.

- Review and update credit limits for customers based on their payment behavior and

creditworthiness.

- Recommend appropriate credit terms and conditions for new customers or changes to

existing customers; credit terms.

4. Reporting and Analysis:

- Preparation ; analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors

- Ensure periodic ledger reconciliation of the top clients

Person Specifications/ Skillsets:

- Master/ Bachelor & degree in finance, accounting, or a related field (preferred)

- Ability to manage a team

- Proven experience in credit control, collections, or a similar role.

- Strong knowledge of credit control principles, collections practices, and relevant

laws/regulations.

- Excellent negotiation and interpersonal skills with the ability to handle difficult conversations

tactfully.

- Proficient in using Excel for data analysis.

- Detail-oriented with strong analytical and problem-solving abilities.

- Exceptional organizational skills and ability to manage multiple priorities.

- Effective communication skills, both written and verbal.

- Ability to work independently