Retention Manager

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of

history. You will be working with senior stakeholders to enlarge & maintain customer base

to increase renewal business, by delivering first class retention strategy like customer

loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication,

deals & promotion. Upselling & cross selling program. This is an end-to-end role, both

with strategic and implementation. You will be utilizing your experience not exclusively for

the subscription business but to work and improve our E- commerce platforms.

Key Deliverables:

• You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue

(MRR) growth for Data Care Program (DIY Software)

• You will responsible for increasing the Life-Time Value of the Customer
• Managing Customer Life-cycle management after sales
• Create a system and process to identify customers who have high potential of churn,

up-sell, and down-sell.

• Work with marketing to design and implement campaigns to educate our customers

to minimize churn

• You will be responsible to increase the Average Revenue per User (ARPU) every

year, thus increasing the net ARR growth.

• You will be responsible for setting & managing the Products on all our E-commerce

platform.

Key Skills:

• Demonstrable evidence of ability to make things happen in a cross functional matrix

environment

• Numerate and Articulate tell the story using data and vice versa
• Demonstrated experience building strong relationships with key internal and

external stakeholders, with experience working cross-functionally to drive

results

Experience:

Total 8 years or more experience with 5+ years of relevant experience, with

demonstrated success leading in eCommerce ideally in an International Business

environment

Working knowledge of GA4

Qualification:

Any Graduate with good Analytical & Technical bend of mind [MBA preferred]