Retention Manager

About Quickeee

Quickeee is a fast-growing Mumbai-based startup transforming the fast fashion space with 60-minute delivery and an AI-powered styling experience. We are building a premium, technology-first platform that combines speed, personalization, and design excellence. To keep our growing customer base engaged and loyal, we are looking for a Retention Manager to own the full customer lifecycle and drive long-term brand love.

Role Overview

We need a Retention Manager with proven experience in CRM, lifecycle marketing, or customer retention. You will own our retention strategy end-to-end — from loyalty programs to churn prevention — working directly with our marketing and product teams to maximize customer lifetime value across every touchpoint.

Key Responsibilities

• Develop and implement customer retention strategies and loyalty programs

• Monitor customer engagement and identify churn risks

• Analyze customer data, feedback, and retention metrics

• Design and execute email, SMS, app, and CRM campaigns

• Collaborate with marketing, sales, and customer support teams

• Improve customer onboarding and lifecycle communication

• Track KPIs such as retention rate, repeat purchases, churn rate, and CLV

• Create personalized customer experiences to boost loyalty

• Conduct market and competitor analysis for retention initiatives

• Prepare regular performance reports and recommendations

Requirements & Skills

• Bachelor's degree in Marketing, Business, Communications, or related field

• Proven experience in customer retention, CRM, or lifecycle marketing

• Strong analytical and problem-solving skills

• Experience with CRM tools and customer engagement platforms

• Excellent communication and project management abilities

• Understanding of customer journey mapping and segmentation

• Ability to work with data and derive actionable insights

Preferred Qualifications

• Experience in E-Commerce, Retail, SaaS, or D2C brands

• Knowledge of automation tools and customer analytics platforms

• Familiarity with loyalty and rewards programs

Key KPIs

• Customer retention rate

• Churn reduction

• Repeat purchase rate

• Customer lifetime value (CLV)

• Engagement and campaign conversion rates

Benefits & Perks

• Competitive salary based on experience
• Direct ownership of retention strategy and customer lifecycle
• Work on real-world problems that directly impact brand growth
• High-impact role with minimal hierarchy and fast execution
• Flexible working hours
• Opportunity to work closely with founders and the core team

Why Join Quickeee

• Build at the intersection of AI, commerce, and design
• Solve real-world problems at scale
• High ownership and rapid growth environment
• Opportunity to shape core technology from day one