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| Retail Transaction Services:Central Liabilities Hub-Team- Activity Champion | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | 1 | Reports to: | Manager - SM | ||
| Is a Team leader | N | Team Size: | |||
| Grade: | Officer / AM / DM | ||||
| Business: | Retail Transaction Services | Department: | Central Liability Hub (CLH) | Sub-Department: | CLH |
| Location: | Airoli | ||||
| About Name of BU | |||||
| The Central Liability Scrutiny team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure, scheme change, address change, DD cancellation/reissuance, salary processing, etc | |||||
| About the Role | |||||
| The team is responsible for processing of customer request received from branches, alternate channel and different support units. They are also responsible for keeping themselves self-updated with regulatory guidelines and compliance policy of the Bank | |||||
| Key Responsibilities | |||||
Responsible for the scrutiny of documents/customer request and capturing of key customer details in various systems of the Bank. Responsible for authorization of customer details in various systems of the Bank Responsible for processing of customer request within TAT. Ensure error free processing of customer requests Co-ordinate and follow-up with stake-holders for adherence to TAT. Ensure 100% productivity on the activities assigned on daily basis Identification of process gaps & improvement of processes via ideations | |||||
| Qualifications | |||||
Optimal qualification for success on the job is: Graduate/ Post-Graduation (MBA preferred) from a recognized institute Additional Certificate course related to Banking sector | |||||
| Role Proficiencies: | |||||
For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines |
Job ID: 138199741
