Retail Training Manager

Why This Role Matters

To build a strong, customer-focused sales team by driving structured retail sales training, product knowledge and service excellence across stores.

What You Will Own

● Design and deliver retail sales training programs for store teams.

● Conduct product knowledge and customer experience training.

● Partner with store managers to identify skill gaps and training needs.

● Roll out onboarding programs for new sales associates.

● Drive selling techniques, upselling and conversion improvement initiatives

● Track training effectiveness and sales performance improvements.

Key Result Areas

● Sales productivity improvement across stores

● Customer experience and service scores

● New joiner training completion and readiness

● Adoption of selling techniques and product knowledge

● Consistent training delivery across regions What Success Looks Like

● Well-trained sales teams with strong product knowledge

● Higher conversion rates and average ticket size

● Consistent customer experience across all Home Centre stores

● Faster onboarding and productivity of new store hires

Who Thrives in This Role

● 6–10 years experience in retail training, preferably in furniture/home retail

● Strong understanding of retail sales processes

● Excellent facilitation and communication skills

● Ability to work closely with store operations teams

● Passion for coaching and developing frontline sales teams