Company Overview
Reliance Retail is India's largest and most profitable retailer, leading the market through its omni-channel presence, diverse store concepts, digital platforms, and strong commitment to delivering quality products and superior shopping experiences across 7,000+ cities nationwide.
Job Overview
As a Senior Retail Store Manager at Reliance Retail, you will oversee end-to-end store operations at locations in Nagpur, Bhandara, and Gadchiroli. This full-time position requires a seasoned professional with up to 10 years of relevant experience, responsible for driving sales, profitability, team performance, and customer satisfaction within a dynamic retail environment.
Qualifications And Skills
- Proven experience in inventory control, including monitoring stock levels, ordering, and minimizing shrinkage (Mandatory skill).
- Demonstrated expertise in profit and loss management, ensuring budget compliance and maximizing financial outcomes for the store (Mandatory skill).
- Solid background in retail operations, encompassing day-to-day management of store activities, policies, and store performance metrics (Mandatory skill).
- Robust team leadership capabilities, including recruiting, mentoring, and motivating staff to achieve collective and individual targets.
- Strong customer service orientation, consistently ensuring high standards and quick resolution of customer queries or complaints.
- Loss prevention knowledge, with skills in implementing security measures, monitoring compliance, and reducing store theft or fraud incidents.
- Experience in fast-moving consumer goods (FMCG) to effectively manage rapid stock turnover and consumer demand patterns.
- Outstanding communication, planning, and organizational skills to coordinate with multiple internal and external stakeholders for seamless operations.
Roles And Responsibilities
- Drive overall store profitability by executing effective sales strategies and managing budgets in alignment with company objectives.
- Oversee end-to-end store operations including merchandising, inventory control, visual display, and staff deployment.
- Lead, inspire, and develop a high-performing sales and support team, fostering a collaborative and customer-focused culture.
- Ensure exceptional customer experiences, proactively resolving complaints and maintaining a welcoming store environment.
- Control and optimize inventory flow, reviewing stock levels and adjusting order quantities to maximize sales and turnover.
- Implement loss prevention procedures, conduct regular audits, and train staff on security protocols to prevent shrinkage.
- Enforce company operational standards, policies, and compliance with safety and legal regulations at all times.
- Analyze sales trends and local market insights to adapt promotional and merchandising strategies for increased competitiveness.
