Job Title: Retail Store Manager
Location: Bengaluru, Karnataka
Industry: Luxury Retail / Premium Beverage Retail
Job Summary
We are seeking an experienced and dynamic Retail Store Manager to lead daily operations at a high-end luxury retail store. The ideal candidate will be responsible for driving sales performance, delivering exceptional customer experiences, managing store staff, maintaining inventory accuracy, and ensuring compliance with regulatory standards. The role requires strong leadership, operational excellence, and a passion for premium retail service.
Key Responsibilities
Store Operations
- Oversee day-to-day store operations ensuring smooth and efficient functioning.
- Maintain high standards of store presentation, cleanliness, and merchandising.
- Ensure adherence to all local regulations and licensing requirements applicable to beverage retail.
Sales and Customer Experience
- Drive store sales targets and maximize revenue opportunities.
- Deliver a premium, personalized shopping experience to customers.
- Handle customer queries, feedback, and escalations professionally.
- Implement sales strategies and promotions to increase footfall and conversions.
Team Leadership
- Recruit, train, supervise, and motivate store staff.
- Conduct regular team meetings and performance reviews.
- Create staff schedules and manage attendance and productivity.
- Foster a positive and high-performance work culture.
Inventory and Stock Management
- Monitor stock levels and coordinate replenishment.
- Maintain inventory accuracy and conduct periodic stock audits.
- Ensure proper storage and handling of products.
Financial Management
- Manage daily cash handling, billing operations, and store reporting.
- Track sales performance and prepare regular operational reports.
- Monitor expenses and optimize operational costs.
Compliance and Security
- Ensure strict compliance with all legal and safety regulations.
- Monitor store security and prevent theft or loss.
- Maintain documentation required for retail compliance.
Required Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- 4 to 7 years of experience in retail operations, preferably in premium or luxury retail.
- Prior experience managing store teams and sales targets.
Key Skills
- Retail operations management
- Team leadership and staff development
- Sales strategy and revenue growth
- Customer service excellence
- Inventory and stock control
- Strong communication and problem-solving skills
- Knowledge of compliance and regulatory practices
Preferred Attributes
- Experience in luxury or premium retail environments
- Strong interpersonal and customer engagement skills
- Ability to work in a fast-paced, high-volume retail setting
- High level of professionalism and attention to detail
