Retail Sales Executive - Broadband Sales

Key Responsibilities:

• Customer Handling (Walk-in Sales):
• Attend to walk-in customers at the retail store, understand their requirements, and recommend suitable broadband and cable plans.
• Product Promotion & Sales:
• Promote GTPL KCBPL services, explain plans, pricing, speed benefits, and ongoing offers to drive conversions.
• Lead Generation & Follow-up:
• Capture customer inquiries, generate leads from store visitors, and follow up for conversion.
• Sales Target Achievement:
• Meet daily, weekly, and monthly sales targets for new connections, upgrades, and add-on services.
• Customer Experience Management:
• Ensure a high level of customer satisfaction through prompt service, query resolution, and professional behavior.
• Cross-Selling & Upselling:
• Promote additional services such as OTT bundles, higher-speed plans, and value-added services.
• Billing & Documentation:
• Assist customers with documentation, KYC processes, and coordinate for service activation.
• Store Maintenance:
• Maintain cleanliness, branding visibility, and proper display of promotional materials at the retail outlet.
• Reporting:
• Maintain daily sales reports, customer data, and share performance updates with the reporting manager.