Job Description

Brand: duckduckbaby

Location: Gurgaon (Golf Course Road)

Employment Type: Full-time

Reporting To: Store Manager

Role Summary

As a Baby Champ (Retail Sales Executive), you're not just selling adorable baby gear — you're the face of duckduckbaby. Your mission is to bring the brand to life in-store by delivering exceptional customer experiences, hitting sales targets, and making sure every tiny customer (and their grown- up!) leaves with a smile.

Key Responsibilities

Greet and assist customers in a warm, friendly, and engaging manner
Understand duckduckbaby's product line and communicate features, benefits, and care instructions confidently
Meet or exceed individual and store sales targets
Achieve daily, weekly, and monthly sales targets set by the store or area manager
Drive revenue through upselling, cross-selling, and suggesting add-ons based on customer needs
Convert walk-in traffic into purchases through effective product recommendations and customer engagement
Ensure shelves are well-stocked, organized, and clean
Manage returns, exchanges, and customer complaints with grace and professionalism
Stay up to date on baby trends and customer needs to make thoughtful recommendations
Collect customer feedback to share with the team and improve service

Who You Are

A people person who genuinely enjoys interacting with customers
Passionate about baby products, parenting lifestyles, or early childhood trends
Sales-driven with a proactive mindset
Organized and detail-oriented
A team player who can also work independently

Qualifications

Must have a Retail Management / Hotel Management or equivalent degree.
Retail internship experience would be an added advantage (preferably fashion industry)
Strong verbal and written communication skills
Basic understanding of retail KPIs (e.g., footfall, conversions, average transaction value)