About the role : Very Impactful role in India's foremost Luxury departmental store.
Ideal Candidate :
- Someone who enjoys the daily grind of activities and takes pride in their impact on the business.
- Has done retail operations for 5+ years
- Has a go-getter attitude
- Extremely high on ownership
- Has demonstrated Execution/on floor ops rigor
- Experience of a big box retail (is a plus but not mandatory)
Languages : English (mandatory)
Education : Min Graduate (Post Grad is a plus)
Key Result Areas:
New Store Opening
- Activities related to Lease deed/Agent agreement, GST license, getting Licences, Registration Certificate, new store stationery requirement, Telephone connection
- Liaison with the bank for arranging of EDC Machine installation with complete details of showroom code, shopper code etc.
- Liaison with the bank for a Cash & Cheque pickup facility with complete details of showroom code, shopper code etc.
- Receive request and check for completeness, Carry out duplicate check. Escalate queries to Business, if any
- Creation of Showroom code / Shopper account / SAP Code & Blocking of Code till all formalities are completed
Discount Implementation/Debit note advice
- Inform the management for stock shortages
- Responsible for Discount stickering on products accurately
Store Operational Issues
- Resolving issues related to AXPOS , IT, Stock , Renovation, Stock Pickup, Stock short/excess, All licences, Legal, , Issue PO /quotation for inst sales (as per direction of the management)
- Collect cheque from the store for the inst order and ensure the bill is done after cheque realization.
- Co-ordinate Cash/cheque pick up, Short/excess banking related issues, Credit card related issues with the Cashiering and bank teams
BOH Upkeep
- Ensure that the Back of the House/Stock storage area is always neat and tidy and upholds the highest standards of backroom management
- All non selling merchandise to be stacked at their respective zones
Stock Take
- Responsible for Stock take planning and execution, Informing stores/RE's & keeping ready for external audit, Reconciliation, Maintain and publish reports, SIT report ( stock in transit )
Inventory Management
- Complete responsibility of Receiving the stock in store, installing the safety tags & price tags. And ensure that steamed garments are taken out on the floor
- Daily/Weekly/Monthly/Quarterly audits of fashion/beauty/accessories and non selling merchandise as per direction from HO
- Follow all due process of fulfilling Omni channel-orders from the store
Alterations
- Manage the alteration department of the store
- Co-ordinate with Sales Team for trials and delivery post alteration
Facilities Management
- Ensure proper functioning of the store from facilities and maintenance perspective
- Co-ordinate with vendors for repair/maintenance/replacement activity
Legal
- Inform of any Summons/Notices from Government and all important Communications to store/team to HO Management/Legal teams
Store license
- Ensuring all the required licenses like Trade license, Shops & Establishments license, Music Licence-PPL IPRS, Other licence-city specific are procured and renewed as per requirement
