RETAIL OPERATIONS MANAGER

Responsibilities

. Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting

. Assess and align procedures and streamline workflow that impact operational process

. Challenge existing processes to drive the best possible operational results and outcomes

. Troubleshoot and resolve problems as they arise, ensuring smooth running of stores

. Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM

. Manage our Academy Stores programme to drive best practice and operational training

. Manage store communications processes and tools

. Maintain an up-to-date database of all stores including their equipment

. Act as the final version of the truth for any store related enquiries of information requests

. Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

. Minimum 5 years or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage

. Engage with key stakeholders to embed policy, process and best practice

. Hold a retail forum to gather regular feedback regarding operations and how we can improve

. Meet regularly with Area and Store Managers and discuss progress

. Conduct store visits to truly understand how operational initiatives are landing in stores

. Work with procurement to manage tenders with external suppliers