Retail Manager – Exclusive Brand Outlets (EBO)
Role Overview
We're looking for a dynamic and results-driven Retail Manager to lead our Exclusive Brand Outlets (EBO) for our Brand BASICS by HASBRO CLOTHING (P) Ltd.
This role is at the heart of driving sales performance, delivering exceptional customer experiences, and building a high-performing retail team. If you thrive in a fast-paced retail environment and love turning insights into action, this is for you.
What You'll Do
1. Drive Sales & Revenue Growth
- Own the store's revenue performance—achieve and exceed sales targets consistently.
- Track and optimize key metrics like footfall, conversion rates, ABV, and customer loyalty.
- Lead from the front in upselling and cross-selling excellence.
- Conceptualize and execute promotions, campaigns, and in-store activations.
- Conduct daily performance reviews and implement quick, data-backed actions.
- Stay ahead of the competition by analyzing market trends and competitor strategies.
2. Lead Store Operations Excellence
- Ensure seamless day-to-day store operations with a sharp focus on efficiency.
- Drive store KPIs while maintaining high operational standards.
- Oversee billing, inventory, and stock availability with precision.
- Ensure compliance with company policies, SOPs, and audit requirements.
- Collaborate closely with Marketing, Visual Merchandising, and Supply teams for smooth execution.
3. Build & Inspire High-Performing Teams
- Lead, coach, and inspire a team of store staff and Territory Managers.
- Allocate responsibilities and track performance to maximize productivity.
- Develop team capabilities through ongoing training in sales, service, and product knowledge.
- Foster a culture of engagement, accountability, and positivity.
- Create an environment where people love to work—and perform their best.
4. Deliver Exceptional Customer Experience
- Ensure every customer interaction reflects a premium and consistent brand experience.
- Handle escalations with empathy and efficiency.
- Drive customer loyalty initiatives to build repeat business.
- Maintain impeccable visual merchandising and store presentation standards.
5. Own Planning & Business Insights
- Prepare and analyze daily, weekly, and monthly sales reports.
- Identify growth opportunities through trend analysis and insights.
- Support budgeting and forecasting processes.
- Present actionable insights, challenges, and plans to leadership.
What We're Looking For
- Strong retail leadership experience with a track record of delivering results
- Data-driven mindset with hands-on execution ability
- Excellent team management and coaching skills
- Customer-first attitude with a passion for retail excellence
- Ability to multitask and thrive in a fast-paced environment
Why Join Us
- Opportunity to lead and shape a high-impact retail business
- Work with a passionate and growth-focused team
- Be part of a brand that values innovation, performance, and people
