Retail Excellence Coach

About the Job

At Deyga, we believe an exceptional retail experience begins with exceptional people.

As we continue to expand our retail presence, we're looking for a passionate Retail Excellence Coach who can inspire, mentor, and elevate our retail teams to deliver exceptional customer experiences across every Deyga store.

If you have a flair for training, an eye for detail, and a passion for transforming people into confident brand ambassadors, this role is for you!

Role: Retail Excellence Coach

Experience: 1+ Years

Type: Full-time

Travel: Willingness to travel across Deyga retail locations

Your Day at Deyga Will Include:

• Training retail teams on in-depth product knowledge, ingredients, benefits, and personalised skincare recommendations.
• Coaching teams on customer engagement, communication, grooming, professional etiquette, and brand representation.
• Building exceptional selling skills, from understanding customer needs to handling objections and creating memorable shopping experiences.
• Designing engaging training sessions, product demonstrations, role plays, and performance assessments.
• Mentoring new joiners and ensuring every team member is confident, knowledgeable, and store-ready.
• Visiting Deyga stores across locations to evaluate service standards, identify skill gaps, and drive continuous improvement.
• Establishing a consistent, premium customer experience across every Deyga store.
  

What We Look For:

• 1+ years of experience in retail training, customer experience, beauty, skincare, or related fields.
• Excellent communication, presentation, and interpersonal skills.
• A natural ability to coach, motivate, and develop people.
• A strong understanding of retail etiquette, customer psychology, and service excellence.
• A proactive personality with an eye for detail and a passion for setting high standards.
• Flexibility to travel across different cities for store training and team development.
  

Why Join Deyga

• Be part of one of India's growing homegrown skincare brands.
• Play a key role in shaping Deyga's retail experience across multiple locations.
• Get the opportunity to train, mentor, and influence teams as our retail presence expands.
• Work in a dynamic, people-first environment that values learning, ownership, and growth.

We're not just looking for someone who can train a team. We're looking for someone who can elevate an entire retail experience.

Note: This role involves regular travel to Deyga stores across different locations for training, coaching, and retail excellence initiatives.

Send your resume to [Confidential Information]